Terms and Conditions.

Web design and development terms & Conditions

Definitions:

The Client: The Company or individual requesting services of Channelship Limited. Also referred to as “you”.

Channelship limited: Company providing Web Design, development and or web ancillary services. For the purposes of these terms and conditions Channelship limited will be referred to as “Channelship Ltd” or “us” or “we”.

General

By placing an order with Channelship Limited, the client confirms that is in agreement with the terms and conditions herein and that the service to be provided is governed by them. Channelship Ltd. presents detailed written quotations to the client specifying the scope of the work to be carried out, payment and delivery terms; work commences once order is placed by the client and initial payment terms are met (usually 50% to be paid upfront).
An “order” is deemed to be a verbal or written contract between Channelship Ltd. and the Client. Channelship does not carry out work for under-aged persons and reserves the right to revise and alter its policies and these terms and conditions at any time Channelship Ltd. reserves the right to decline service to individuals or companies, at our discretion.

Any additional requirement to the scope of work established shall be quoted for by Channelship. The client shall agree to the extra charges to be added to any outstanding moneys.

Back up of all site data is the sole responsibility of the site owner (the client). Every endeavour is made to ensure that the website and any scripts or programs are free of errors. However, Channelship Ltd. cannot accept responsibility for any losses incurred due to malfunction of the website or any part of it.

Content provision:

The Client agrees to make available to Channelship Ltd. all materials required to complete the site to the agreed standards and timeframes; and specifically agrees to make the materials available to Channelship Ltd. within the deadline established by Channelship Ltd at the commencement of a project.

Channelship Ltd. will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Channelship Ltd. cannot take responsibility for any copyright infringements of any kind, caused by materials submitted by the client or by indirect action of the client. We also assume that any material supplied by the client does not infringe any copyrights or intellectual property rights or is part of any dispute whatsoever. We reserve the right to refuse any material unless adequate proof is given of permission to use such material. Channelship Ltd. reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial

The Website created by Channelship Ltd. and its utilisation:

Channelship Ltd. will not be liable or become involved in any disputes between the website owner (the Client) and the website users and cannot be held responsible for any wrongdoing or consequences on the part of a site owner (the Client) or the site users . E.g. Any disputes arising for the website contents, activities, promotions, messages; nor for the information interchanged through the website.

The client agrees to hold Channelship Ltd. harmless from any and all, claims, demands, and liabilities resulting from the use of the website which damages the client, its customers or any other party.

Copyrights:

Channelship Ltd. retains the right to display the work in any online or offline portfolios, and for the purpose of marketing or advertising our services online or offline.

Channelship Ltd, also retains the right to re-utilise in any way the programming code developed at any stage and part of frameworks such as “Content Management Systems” or particular scripts.

Any scripts, scripts, applications or software (unless specifically agreed) provided by Channelship Ltd. and or written by Channelship Ltd. or its employees, agents, or its subcontractors; remain the copyright of Channelship Ltd. and shall not be commercially reproduced or resold without the permission of Channelship Ltd.

We particularly retain the right to re-utilise in any way the programming codes developed at any stage and part of frameworks such as “Content Management Systems”.

Payment:

All fees are not refundable, unless specified. Usually 50% of the agreed rate is required prior to the commencement of work. All rates are agreed to by accepting a quotation. Once a website has been designed and completed the final balance of payment is due in accordance with the established payment terms. Payment of the balance must be made prior to uploading the website to the server.

There are no exceptions to this. I.E.: if the client decides they no longer require the website, as they have commissioned the work they are still obliged to pay for the work that has been performed. Nonpayment may result in legal action being taken.

Channelship Ltd. reserve the right to retain any work done until all outstanding sums are paid in full.

Websites, Databases, Applications and E-Commerce tools functioning:

Channelship Ltd. cannot take responsibility for any losses incurred by the use of any website, software, database, applications and e-commerce tools created for the client. Channelship Ltd is not a payment processor, and therefore has no responsibility whatsoever over online transactions in the client’s website.

Channelship may suggest suitable payment processors such as Realex Payments or Paypal but in no way shall be held liable for their performance. It is the client’s ultimate responsibility to decide on a suitable payment processor.

Whilst every possible care is taken to ensure products correct functioning and accuracy, the ultimate responsibility lies with the client to ensure that all products are functioning correctly before and during use.

Any scripts, applications or software (unless specifically agreed)provided and or written by Channelship Ltd. its employees, agents or suppliers; remain the copyright of Channelship Ltd. and may only be commercially reproduced or resold with the strict permission of Channelship Ltd.

Where sites or applications are developed on servers not recommended by Channelship Ltd., the client is expected to provide or seek relevant information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed.

Where large applications are to be developed, it is the client’s responsibility to provide a suitable testing environment which is identical to the final production environment. The client is expected to fully test a website, application, programming or any tool developed by Channelship Ltd. before being made available to the general public.

Where errors or other issues are found after the site is live, Channelship Ltd. Will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the quotation and brief.

Compatibility

Channelship Ltd. will ensure that any site or application developed will function correctly on the server it is initially installed in. Compatibility needs with different browsers shall be requested by the client prior to project commencement to be considered for the quotation.

Website Hosting

Channelship Ltd. is not a hosting supplier and therefore does not provide website hosting service directly to the client. However, we do facilitate this service through selected hosting companies. That is why we recommend leader suppliers in the market, and can do all necessary arrangements on behalf of the client in order to set up a hosting service for the client.

Whilst Channeship Ltd. recommends leader hosting companies to host websites, no guarantees can be made as to the availability, quality or interruption of this service by Channeship Ltd. Therefore Channelship Ltd. cannot accept liability for losses caused by the unavailability, malfunction or interruption of the services provided by the hosting provider, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Once the initial set up is made, it is the client’s responsibility to manage their commercial relation with the hosting provider chosen.

Complaints Procedure

Informal procedure

Anyone who experiences a problem with the service provided by Channelship Ltd. should raise the matter directly emailing us to: support@channelship.ie or contacting us via telephone. The complainant shall provide sufficient information outlining the grounds for complaint. Channelship Ltd. will revert with comments as to the next step in solving the inconvenience and will follow up on progress achieved as soon as practicable.

Formal complaints procedure

This procedure should be followed only when the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure. A formal complaint should be made in writing to Channelship Ltd., who in turn shall acknowledge receipt and ensure that the matter is looked into as soon as possible. Initial responses to any formal complaint can be expected within seven days of its receipt; a full response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.